Dec 11, 2019

Ken Zimmerman Discusses Agile Methods for Non-IT Projects at MaritzCX Event

2019-12-12T16:37:00-05:00By |Chateaux News, Healthcare, Thought Leadership|

Ken Zimmerman presenting at the MaritzCX Experience Forum 2019 Chateaux CEO and Founder Ken Zimmerman was on hand at the MaritzCX Experience Forum 2019 in NYC to present “Customer Experience, Leadership, and Culture – Stories that Connect Dots.” The presentation focused on utilizing agile methods for non-IT projects in order to address [...]

Sep 23, 2018

Press Ganey File Enhancements: A Step-by-Step Breakdown

2018-11-02T16:24:05-04:00By |Healthcare|

Last week I had to add a few required fields to the inpatient files our client sends to Press Ganey. The data owners asked how long it would take to complete the file enhancements. That’s a fair question. With so many variables, it can be challenging to estimate a timeframe. To do so, I [...]

Feb 28, 2018

How to Send Physician Data Securely

2018-11-02T16:23:46-04:00By |Healthcare|

The Return Data received from Press Ganey holds valuable insights. Many are not always easy to analyze. Our client wanted to visualize the physician questions and responses using a dashboard. Instead of building an in-house solution, the client opted to port data into an existing dashboard provided by a trusted vendor in the healthcare industry. [...]

Jan 29, 2018

How to Make Press Ganey Return Data Dashboard Friendly

2018-11-02T16:23:33-04:00By |Healthcare|

Understanding how physicians are performing in relation to patient experience is a key metric for hospital groups. Our client is no exception. They wished to make greater use of the Return Data received from Press Ganey, specifically the physician questions and responses. The good thing is the client already has a regularly scheduled process that [...]

Nov 28, 2017

How to Send the Most Patients as Possible to Press Ganey

2018-10-31T16:01:46-04:00By |Healthcare|

I had an interesting support issue come up with sending Press Ganey survey data. Our client claimed the oncology population of the data set was not sending enough survey data to Press Ganey. What could be going on? While there are many things to check when you experience this issue with Press Ganey survey [...]

Oct 28, 2017

Press Ganey Issues: Are Your Patient Records Complete?

2018-11-02T16:28:59-04:00By |Healthcare|

Press Ganey provides regular reporting of healthcare organization data to the Centers for Medicare & Medicaid Services (CMS) for quality measures reporting. Patients and caregivers rely on CMS’s Five-Star Rating System to help select the facilities at which they would like to receive care. Incomplete records can negatively impact healthcare organization ratings and in [...]

Dec 7, 2016

How to Import Press Ganey Return Data Files

2018-11-02T16:29:58-04:00By |Healthcare|

If your hospital receives Press Ganey Return XML data and is having trouble importing it, then you should read this. I recently created a system so our client could retrieve a Press Ganey Return XML data file and load it into their data warehouse. Here’s how I did it: Build scripts that check for [...]

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