Mar 4, 2021

An Interview with Carter Ahl, Chateaux’s Newest Advisory Board Member

By |Business Insights, Healthcare, Thought Leadership|

Over the years, we have been privileged to appoint some of the best minds in tech to Chateaux's Board of Advisors. Recently we virtually sat down with our newest appointee, Carter Ahl, Senior Vice President Strategic Growth, Healthcare, Ipsos, to learn about his experience leading top hospital systems through transformative growth, his predictions for [...]

Dec 11, 2019

Ken Zimmerman Discusses Agile Methods for Non-IT Projects at MaritzCX Event

By |Chateaux News, Healthcare, Thought Leadership|

Ken Zimmerman presenting at the MaritzCX Experience Forum 2019 Chateaux CEO and Founder Ken Zimmerman was on hand at the MaritzCX Experience Forum 2019 in NYC to present “Customer Experience, Leadership, and Culture – Stories that Connect Dots.” The presentation focused on utilizing agile methods for non-IT projects in order to address the [...]

Feb 28, 2018

How to Send Physician Data Securely

By |Healthcare|

The Return Data received from Press Ganey holds valuable insights. Many are not always easy to analyze. Our client wanted to visualize the physician questions and responses using a dashboard. Instead of building an in-house solution, the client opted to port data into an existing dashboard provided by a trusted vendor in the healthcare industry. [...]

Jan 29, 2018

How to Make Press Ganey Return Data Dashboard Friendly

By |Healthcare|

Understanding how physicians are performing in relation to patient experience is a key metric for hospital groups. Our client is no exception. They wished to make greater use of the Return Data received from Press Ganey, specifically the physician questions and responses. The good thing is the client already has a regularly scheduled process that [...]

Oct 28, 2017

Press Ganey Issues: Are Your Patient Records Complete?

By |Healthcare|

Press Ganey provides regular reporting of healthcare organization data to the Centers for Medicare & Medicaid Services (CMS) for quality measures reporting. Patients and caregivers rely on CMS’s Five-Star Rating System to help select the facilities at which they would like to receive care. Incomplete records can negatively impact healthcare organization ratings and in [...]

Dec 7, 2016

How to Import Press Ganey Return Data Files

By |Healthcare|

If your hospital receives Press Ganey Return XML data and is having trouble importing it, then you should read this. I recently created a system so our client could retrieve a Press Ganey Return XML data file and load it into their data warehouse. Here’s how I did it: Build scripts that check for [...]