Working with healthcare organizations taught me the value of maintaining a successful patient experience survey solution.
Here are the top three benefits to maintaining an up-to-date solution:
- The Centers for Medicare & Medicaid Services (CMS) Reporting
Survey vendors such as Press Ganey report your healthcare data to CMS so they can use it for Quality Measures. So it’s vital that hospitals send the most complete data set as possible to their survey vendor. You see, CMS uses quality measures in its quality improvement, public reporting, and pay-for-reporting programs for specific healthcare providers.1 Quality Measures are used across areas of performance of the hospital. In addition, CMS’s Five-Star Quality Rating System helps patients and their families compare hospitals. The higher the rating the better.
- Value-Based Purchasing Reimbursements
Value-Based Purchasing are the actions of purchasers and consumers that reward excellence in health care delivery. In other words, hospitals get extra reimbursements for procedures based on how well they provide care.2
- Patient Care
The biggest and most important reason for using a patient experience survey vendor is to help hospitals identify all aspects of patient care and convert these findings into actionable insights.