jpurfield

Last week I had to add a few required fields to the inpatient files our client sends to Press Ganey. The data owners asked how long it would take to complete the file enhancements. That’s a fair question. With so many variables, it can be challenging to estimate a timeframe. To do so, I [...]

The question I always pose to clients that use Press Ganey is, “Is it worth the time to automate the process that sends the update file from the monthly audit?” A Press Ganey audit checks the data to see if there are any incomplete records before the data file is submitted to CMS. If [...]

Working with healthcare organizations taught me the value of maintaining a successful patient experience survey solution. Here are the top three benefits to maintaining an up-to-date solution: The Centers for Medicare & Medicaid Services (CMS) Reporting Survey vendors such as Press Ganey report your healthcare data to CMS so they can use it for [...]

The Return Data received from Press Ganey holds valuable insights. Many are not always easy to analyze. Our client wanted to visualize the physician questions and responses using a dashboard. Instead of building an in-house solution, the client opted to port data into an existing dashboard provided by a trusted vendor in the healthcare industry. [...]

Understanding how physicians are performing in relation to patient experience is a key metric for hospital groups. Our client is no exception. They wished to make greater use of the Return Data received from Press Ganey, specifically the physician questions and responses. The good thing is the client already has a regularly scheduled process that [...]

I had an interesting support issue come up with sending Press Ganey survey data. Our client claimed the oncology population of the data set was not sending enough survey data to Press Ganey. What could be going on? While there are many things to check when you experience this issue with Press Ganey survey [...]

Press Ganey provides regular reporting of healthcare organization data to the Centers for Medicare & Medicaid Services (CMS) for quality measures reporting. Patients and caregivers rely on CMS’s Five-Star Rating System to help select the facilities at which they would like to receive care. Incomplete records can negatively impact healthcare organization ratings and in [...]

If your hospital receives Press Ganey Return XML data and is having trouble importing it, then you should read this. I recently created a system so our client could retrieve a Press Ganey Return XML data file and load it into their data warehouse. Here’s how I did it: Build scripts that check for [...]

Our client is a large hospital group that is currently acquiring many facilities and building new Urgent Care facilities. This necessitates adding new Urgent Care locations data population to the Press Ganey file. Here are the four steps I use to add a new location for Press Ganey Urgent Care Survey File Delivery: Identify [...]

If your hospital uses Press Ganey’s services, then you know that Press Ganey plays a big part in getting patient feedback, regulatory CMS submissions, and extra revenue for your organization. You probably also know that when Press Ganey audits your data and you need to submit a deficiency file, other mission-critical issues often come [...]