For many small- to medium-sized enterprises, having dedicated IT staff or a large IT team may not be cost-effective, so using remote support services for IT is an ideal solution. In this article, we’ll explore how one of our clients uses remote support and the key ways it benefits them.

Our client, a financial firm, was relying on a Microsoft Excel spreadsheet to make important business calculations every day. This wasn’t fit for purpose, and the biggest challenge was accuracy of data. Team members had their own copy of this document and therefore any company-wide changes were difficult to track, resulting in different employees having different versions. This meant that staff were often getting different results for the same calculation and creating lots of room for error.

Due to being so well-acquainted with Excel, our client chose to continue using this platform; however, Chateaux transformed the process to make it much more autonomous, with no chance of duplicated data. We created an Economic Value Added (EVA) Calculator hosted on Azure that uses APIs to streamline the data input process and provides consistent and accurate results company-wide. Users now input figures into a web application. A web API then interacts with the EVA Calculator API and returns the EVA calculation results to the client’s chosen CRM system. This means that employees can now access accurate results without having to leave their CRM system, saving both time and opportunity for error.

So, where do Remote Support Services come in?

As this is a business calculator, the algorithm behind it is continuously fine-tuned based upon parameters such as business competition and market values. When there is a change in the calculator algorithm, Chateaux replicates those changes within the programming. This means we can support the client’s application efficiently with no learning curve and a high availability of skilled resources.

There are a variety of benefits to utilizing remote support services for your IT. Here are the top three that are demonstrated for this client:

  • Saves time: When hard-coding or other technical processes aren’t part of your day-to-day role, it can be a very time-consuming task to complete. Having remote support for your business can alleviate the additional stress of IT problems, helping you stay focused on what really matters. Chateaux is readily available to help, there is no ‘adding it to the to-do list’. We are on-hand and able to respond to your issue, 7 days a week.
  • Expertise: At Chateaux, we are experts at what we do, and maintaining a post-project relationship is beneficial for many clients. With this particular client, we have a set number of hours to work on the EVA Calculator per month, but if they aren’t all needed, the client can utilize that time to ask our experts questions about their IT, get advice on new systems and more.
  • Always up to date: Chateaux will ensure that any required system or software updates are completed, meaning that your solution is always running at its best, and there is one less thing for you to worry about.

If you’re looking for reliable remote support for your IT, then we would love to chat with you! Remote support services are tailored to each individual project and to your business’ specific needs. Get in touch by emailing [email protected] today.