The Dannon Company, a global food supplier and manufacturer specializing in dairy products and beverages, was experiencing poor performance due to disorganized and flawed BI reporting. They sought to determine the best methodology to improve their BI functionalities. [...]
BI Strategy and Roadmap for Global Auto Care Products Company
ChateauxThe client, a major auto-care products company, was going through a challenging transition period after splitting from their parent company. They had invested in an ERP but needed a coherent strategy to start the implementation process for business intelligence [...]
SAP Data Services Provides 360° View of the Customer for Leader in Digital Imaging Solutions
ChateauxA leading digital imaging solutions client wanted to achieve a more complete understanding of their most valuable customers and prospects based on traceable behavior patterns. The client supports multiple point-solutions; however, they were unable to obtain a suitable unified [...]
Chateaux Pioneers Mobile BI Solution for Life Sciences Industry Leader
ChateauxThe client was a global provider of research products and services for pharmaceutical advancement, discovery, and development. They did not have an effective way for the CEO and other senior executives and account managers to analyze corporate revenue data. [...]
Eye-Opening BI Assessment Gives Big Picture View and Measurable Outputs
ChateauxThe client is a global visual communications services and solutions provider with over 20 years of experience providing their customers with best-in-class solutions. The client had identified a need to assess their current state of reporting and analytics [...]
Simplified KPI’s Allow Proactive Decision Making
ChateauxThe Network Login Group for one of the world's largest internet service providers, handling all daily logins for AOL, MSN, Mindspring and Earthlink users, needed ad-hoc KPI metrics as well as ad-hoc query ability for data mining specialists for [...]
High-Performance Dashboards Provide Real-Time Analytics for Telecom Call Center
ChateauxThe client was one of the leading providers of cable television in the United States, employing 4000+ customer service reps across multiple call centers in a single major metropolitan area. They needed to be able to view real-time call [...]
Call Center Case Management and Big Data
ChateauxOne of the nation’s largest telecommunications and media companies, whose portfolio of operations comprises a full suite of advanced digital television, voice and high-speed Internet services – as well as valuable local media and programming properties – needed to [...]
BusinessObjects Encyclopedia Provides Availability, Reliability, and Adaptability for Leading Automaker
ChateauxThe following instruction should be taped to all Business Intelligence professionals’ notebooks: Don’t forget about other types of information. We recently supported a leading automaker as they rolled out SAP BusinessObjects-based replacements for key production line reports. These [...]
Diversified Metals, Inc. Achieves Award Winning Quality Assurance
ChateauxDiversified Metals, Inc. is an international specialty metals distributor with over 35 years of superior customer service, award winning quality control, timely shipping procedures and cost efficient products. Boasting a quality assurance program that is unparalleled in the industry, [...]