Project Description
The client was one of the leading providers of cable television in the United States, employing 4000+ customer service reps across multiple call centers in a single major metropolitan area. They needed to be able to view real-time call center metrics on an average of 150k daily calls with specific requirements.
- Intuitive and as easy to use as an iPhone
- Visualize thousands of data points while retaining a simple look and feel
- Navigate with just one or two clicks
- Provide early warning signs of a major problem
- Provide cumulative statistics for both the past half hour and day
- Switch between views within two seconds
- The ability to go backward in time to any date or half-hour period
- Be able to compare any two trends side-by-side, as well as the supporting actionable detail associated with them
- Enable users to save their preferences with a single click
- Launch from the start-up menu and be resizable based on any screen configuration
Chateaux has been developing complex visualizations for over a decade—using techniques developed by Edward Tufte and other notable experts —and leveraging our extensive experience of working with top executives. The team at Chateaux understands that business leaders have a limited time to view and digest information; therefore, they need instantaneous responses from supporting systems, presentation of the most actionable information cross-referenced with supporting data, and the ability to link disparate sets of information in a clear manner. Having a thorough understanding of these principles helped Chateaux to create a dashboard that displayed both the spoken and unspoken needs of the client.
SAP BusinessObjects Xcelsius provides a proprietary mechanism, which enables the user to query the information for any and all sets of data on an instantaneous basis. This capability, as employed by Chateaux, allows the user to make well-informed decisions based on real-time data.
Thanks for your continued leadership and successes. We deeply value working with you (Ken Zimmerman) and the Chatsoft team.