Project Description

The client is a global visual communications services and solutions provider with over 20 years of experience providing their customers with best-in-class solutions.

The Challenge

The client had identified a need to assess their current state of reporting and analytics in order to understand the true nature of their information within the enterprise. They were exploring the possibility of integrating Business Intelligence, but were unsure of their needs; they approached Chateaux for their BI assessment methodologies and capabilities.

Currently, the client’s vital business operations are dependent on the IT team to build their ad hoc reports. The average end-user is unable to create or customize vital reports. As a result, the business is impaired by the inability to make quick, informed decisions. It also increases the number of reports in the system as IT must create a new report for every request from each user.

Most processes, including data collection, data aggregation, and analysis, are completed by utilizing Excel, a manual and labor-intensive means. This method also results in data quality issues where there is no single version of truth. In addition, some reports are not up-to-date, rendering a disconnect between IT and current business-state.

With the proven methodology and experienced processes that Chateaux executed, the client is in the process of internally assessing all of the outputs of the BI assessment that Chateaux provided them with. With the aid of the findings, the client is in the process of preparing for a new BI environment. This will provide them with a number of measurable outputs, including: heightened response time leading to faster, well informed decisions, cost reductions, uniform data – a single version of the truth – and increased usability for end-users within the organization.

Chateaux’s BI assessment provided the client with a ‘big picture’ view of their current reporting environment, including all of the hidden costs associated within. This enabled them to make an accurate assessment and comparison when creating an internal case for BI.

After Chateaux trained critical personnel on using the tools to improve their bottom line, the client was given a roadmap to succeed.

The 30-Day Quick Start provided a comprehensive and timely analysis so that the client could take full advantage of their business intelligence strategies and practices at an enterprise level. The combination of Business Objects’ robust pre-owned analytic components and Chateaux’s expertise enabled the client to envision their future business success.

The ability of Chateaux resources to reach out to senior employees within their organization for support, guidance, or to help solve any roadblocks is very helpful. We had some questions about the security feature and were able to work directly with one of Chateaux’s Senior Center of Excellence members with specific knowledge in that area to resolve the issue.
VP of Information Technology