Project Description
Excerpted from a customer-led case study presented by Cindy Capodagli, VP Operational Effectiveness, Océ North America.
“Chateaux Software came highly recommended. They were selected based on their strong reputation as a service provider. We found that they had a lot of experience with different data sources as well as working with other large companies. As we were going through our initial installation of our project, we worked with two of their principals as well as a data quality expert. The data quality resource possessed a lot of expertise, was very committed to our project, and worked to understand our data and our project goals.
“There are three points regarding Chateaux that I’d really like to highlight: their commitment to a successful project; their level of expertise and ability to overcome obstacles; and their professionalism.
up for something that they could not successfully deliver. And I, quite frankly, give them a lot of credit for
that. We worked with them to understand the effort involved and their level of expertise, signed them on, and initiated the software implementation process.
“As with all projects, we’ve had issues, but Chateaux handled them professionally and ensured that the project continues to move forward for mutual success.”
Chateaux will support both on-site as well as off-site development. When it is important to work face-to-face they’ll come to our location and when it is not, they’ll work offsite, which saves on travel expenses and all for the project. They assign a project manager who manages the tasks and ensures the deliverables are achieved and met on time. They provide weekly status reports with weekly team meetings to go through the status and deliverables, open issues, as well as an opportunity for team discussion. They also have knowledgeable, personable resources that are very easy to work with. I have a principal, Mark [Montanaro], who from time-to-time checks in with me to make sure everything is going ok; he does, within reason, whatever it takes to keep things moving forward.