Project Description
The client, a leading global provider of SaaS-based clinical development solutions, is continually incorporating new technologies in order to stay ahead of the curve.
The client had prior experience working with Chateaux and was confident that we would provide them with the support they needed to execute the migration successfully. Two Chateaux Center of Excellence (COE) members and a third Senior Technologist collaborated to complete the project, each bringing expertise in their respective subject areas.
One of the reasons our mentoring approach has been so successful is that we use a “see one, do one, teach one” knowledge transfer process. In this case, information was captured by the client as they observed us installing the development environment; we then supported them as they installed their test environment; ultimately allowing them to teach others how to install a productive environment. Our COE members encouraged “systems thinking” to make sure everyone understood the value of different techniques for solving problems. These alternate approaches and tools for troubleshooting application-specific errors enabled the client to get to solutions faster.